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This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. II. pages cm ISBN-13: 978-0-13-308877-9 (hardcover : alk. Some of the companies already in the business of Supply Chain Analytics and may recognize the online course can be IBM, Mu-Sigma, Genpact, Accenture, Capgemini, Wipro, Deloitte. — 1 Edition. Aggregate planning is rooted in the manufacturing sector, but many of its concepts apply to service industries, too. Surf the web smart. Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. This Management Lecture Series by Professor Akhilesh comprises of lectures on General Management and detailed lectures on Human Resource Management. ... Service Systems : Characteristics ; Failure and Recovery: ... Decision Support Systems for Operations Management ( Contd. ) ‘’All operations are service providers.’’ Supply network: The network of supplier and customer operations that have relationships with an operation. Responsibilities in Operations Management. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Pre-requisites Basic knowledge of Operations management will be desirable. It involves understanding the service needs of the target customers, managing the processes that deliver the services, ensuring objectives are met, while also paying attention to the constant improvement of the services. His areas of interests include Transportation Management, Logistics and Supply Chain Management, Project Management, Service Operations Management, Six Sigma, Lean Manufacturing, Optimization, Statistical Modeling and System Dynamics. Don't show me this again. Well, It is great to have an certified course but doesn't make sense if you don’t know how to apply them practically in the field but, It would definitely give an edge over others. He has developed more than 20 case studies on various aspects of supply chain management, organisational development, natural resource management, social entrepreneurship, and value co-creation. He has developed more than 15 programmes for All India Radio on various subjects of rural development and technical, management education. Industries that will recognize this course Supply Chain Analytics is a growing field. Facilitating products: Products that are produced by an operation to support its services. Week 5 : Marketing Products and Services, Global Pricing Week 6 : Communicating with the World Consumer, Sales Management, Global Logistics and Distribution Week 7 : Export/Import Management, Planning, Organization, and Control of Global Marketing Operations Week 8 : Marketing in Emerging Markets, Global Marketing and the Internet This is the first part of the two part course (TQM-I, TQM-II) and will cover topics ranging from TQM, Kaizen, Elementary concepts related to quality assurance, Basic Statistical Concepts and Control of Accuracy and Precision, Process Capability, SPC, Acceptance Sampling and Quality Management Systems, ISO 9000, etc. NPTEL Courses in Engineering, Science, Management, Humanities and Social Sciences. Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. Some of the functions include: 1. It means that the individual in charge of the department will be required to perform various strategic functions. Surf the web. This web course will help readers understand opportunities for product or service or process improvement based on quality management principals. Author(s): Dr. Indrajit Mukherjee, NPTEL. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Title. Find materials for this course in the pages linked along the left. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain. When a job order is received for a part, the raw materials are collected and the batch is moved to its first operation. NA Pages. Operations management is a field of business that involves managing the operations of a business to ensure efficiency in the execution of projects. Service industries—Management. Render, Barry. I. The course focuses on the basic concepts, issues, and techniques adopted worldwide for efficient and effective operations. There are basically three schools of thought: The difference in services All sorts of businesses sell services, […] Search by NPTEL Course ID, Course Name, Lecture Title, Coordinator ... Management of New Products and Services. HOME. Quality Management by NPTEL. About us NPTEL is an educational initiative, involving 7 IITs (Bombay, Delhi, Guwahati, Kanpur, Kharagpur, Madras, Roorkee) and IISc Bangalore to promote quality education through E-learning methods. He served as the Head of the Department during September, 2006 to August, 2009. Following are the factors that make planning for service unique and describe how to develop a plan for serve operations. Participants have the option of taking the course for free, and then taking an e-certificate with logos of NPTEL and IIT Roorkee by paying Rs 1000, and clearing an exam to be conducted on 24 April 2021. Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. 110104084. This is one of over 2,200 courses on OCW. Services operations management is related with delivering service to the customers of the service. He has supervised 14 … Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. Operations Management is the management of an organisation's productive resources or its production system, which converts inputs into the organisation's products and services. DIGIMAT is an advanced HTML-5 based Video Learning Platform for Streaming 70,000+ HD Quality NPTEL Video Lectures in Smart Devices. The topics of the course deals with the management of resources and activities that lead to production of goods of right quality, in right quantity, at right time and place in the most cost-effective manner. Service is the key economic engine for most developed countries and also for emerging economies like India. Operations planning typically happens in service-based companies. This course focuses on the interdisciplinary nature of Service Management seamlessly spanning Marketing, Operations, Technology and People Management. Welcome! PDF unavailable: 59: Lecture 59: Decision Support Systems for Operations Management ( Contd. ) 2. Business logistics. Pradip Kumar Ray is presently a Professor in the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT), Kharagpur, India. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India Facilitating services: Services that are produced by an operation to support its products. Quality Management by NPTEL The purpose of this note is to put quality management into perspective, and to highlight its critical importance, as well as to present in-depth ideas on different methodologies, tools and techniques proposed for product and process improvement. Advertisement . NPTEL provides E-learning through online Web and Video courses various streams. I'm assuming you don't want to watch the boring and long lectures or it could be that you want to be a topper and not lose a single mark so you need varification. Copy paste rhe questions if they can be. OPERATIONS SCHEDULING SUPPLEMENT J J-3 the complexity of scheduling a manufacturing process. MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum.. No enrollment or registration. The course, which is free for everyone, is most suited for management, industrial engineering and computer science engineering students. Lectures notes On Production and Operation Management. Operations management is the process in which resorurces/inputs are converted into more useful products Production management and operations management are differentiated based on tangibilities of finished goods/services Production system model comprises: Operation managers are required to make a series of decisions in the production function. HD9980.5.H345 2013 658—dc23 2013001438 paper) ISBN-10: 0-13-308877-4 1. Toggle navigation. Techniques adopted worldwide for efficient and effective operations emerging economies like India part, the raw materials collected. 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