configuration item examples

Learn more about BMC ›. It can export a Group Policy or Resultant Set of Policy (RSOP) result either directly to a configuration item or to a … The Gartner Magic Quadrant for ITSM is the gold-standard resource helping you understand the strengths of major ITSM software vendors, insights into platform capabilities, integration opportunities, and many other factors to determine which solution best fits your needs. In determining the root causes of the Microsoft and New York City incidents, it is no surprise that both incidents could have been avoided if only someone took time to ensure that configurations were well validated and regularly reviewed at all levels. Each station has: 1. CIs may be a single module such as a monitor or tape drive, or more complex items, such as a complete system. Other ITSM practices such as incident, problem, change, request, release, and deployment management can never be effective if configuration items are not properly recorded and the information shared visibly and accurately to all stakeholders. The following are illustrative examples of configuration items. Let's understand this with an example of a Desktop Application: Generally, Desktop applications will be of 2 tier or 3 tier, here we will consider a 3 tier Desktop application which is developed usingAsp.Net and consists of Client, Business Logic Server and Database Server where each component supports below-mentioned platforms. A CI may be a primitive system building block (e.g. PM. The Configuration Management process establishes and maintains the consistency of a system’s functional, performance and physical attributes with its requirements, design and operational information and allows technical insight into all levels of the system design throughout the system’s life cycle. source: Chambers & Associates The figure above depicts the configuration of an underground railway environmental control system. A top-level configuration item is a CI used as the starting point for organizing and promoting a set of related configuration items. Source: Checklist "Configuration Item - CI Record" from the ITIL Process Map V2. So, for example, knowledge or furniture can be classified as assets for your company. But they are not CIs, as they are not controlled for purposes of delivering services. The first step in preventing misconfiguration is to collect and keep accurate and organized records of the CIs in your environment. In ITIL, Service Asset and Configuration Management, or SACM, is about properly planning and managing (and even being able to report and audit) the relationships and attributes of all of these components, across every service in your infrastructure. A list of common service level objectives. RM. Best practice: Automate configuration management and include several stakeholders in its upkeep. Configuration items can overlap and exist at many levels of granularity. The definition of social structure with examples. A configuration item is a software entity that shows up on planning time-lines and which requires a certain amount of documentation. This is used to automatically determine the impact of failures. A list of common high availability techniques. Any component that needs to be managed in order to deliver an IT Service. In ITIL, Configuration Items (CIs) are those Service assets which are configurable and can be managed through Change Management. ChM. Best practice: Establish CI governance for routine data checks, which trickle into easier troubleshooting and clearer change affects. Two incidents caught my attention recently. Configuration Items can be deployed to Devices or Users. Configuration Items. Here are common examples of CIs: CIs may be grouped and managed together. The definition of institution with examples. The common functions of application management. If you enjoyed this page, please consider bookmarking Simplicable. Configuration Items vary widely, but include anything related to your account that you want to track. PM. The difference between incidents and problems explained. A Configuration Baseline in ConfigMgr is a collection of one or more conditional checks called Configuration Items. In ITIL, Configuration Items (CIs) are those Service assets which are configurable and can be managed through Change Management. Checklist Category: ITIL Templates - Configuration Management . Most ITSM solutions come with a CMDB, which is essential for correlating CI information with incidents, changes, requests, releases and deployments, plus supporting other practices such as information security and financial and systems audits. Even though hosting all your applications on the cloud might provide easy visibility, the management of up-to-date information remains a significant hurdle when there are other pressing needs, such as incidents and projects. Attention: Do not modify any of these attributes in the dictionary. Each of these configuration items are evaluated upon a defined schedule for the purpose of reporting on compliance and for auditing purposes. Give the Configuration Item a name, and maybe assign some categories to it. code module) or an aggregate of other CIs (e.g. Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers. An example of a top-level CI is a computer system. Step 3. A configuration item (CI) is an infrastructure component provided by an organization to its customers.It may be an item of equipment (e.g. So, what better way to look at configuration items than by defining what is it that we configure? Configuration management can tell us these answers. The definition of sociology with examples. ITIL v3 describes Configuration Item (CI) as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an IT service.. Each of these configuration items are evaluated upon a defined schedule for the purpose of reporting on compliance and for auditing purposes. CIs are the basic units of configuration management. Non-compliance can be remediated to bring devices back into a compliant state – super cool, super powerful and really easy to set up. Example criteria for selecting configuration items at the appropriate work product level include: Avoiding misconfiguration starts with configuration management, but it also requires administrators to regularly verify and validate the information stored in the organization’s configuration management system. Visit our, Copyright 2002-2020 Simplicable. Identifiable entities that can be changed independently. It can have many child CIs, such as an operating system, application software, and hardware components. A Configuration Item (CI) represents the entities in the system.It is a structural unit that combines heterogeneous data into an object, treated as a single entity. © 2010-2020 Simplicable. In other words, version numbers and configuration item registration codes help in uniquely identifying configuration items. Compliance is evaluated against the baseline and reported back to ConfigMgr. Step 4. Configuration baselines in Configuration Manager can contain specific revisions of configuration items or can be configured to always use the latest version of a configuration item. The term "configuration item" can be applied to anything designated for the application of the elements of configuration management and treated as a single entity in the configuration-management system. They resolved the issue on the last day of the year. Convert-GPOtoCI by Sam Roberts ^. An overview of long term goals with examples for job interviews, employees, businesses and students. Compliance is evaluated against the baseline and reported back to ConfigMgr. The company phones customers to tell them their service is down before they … This is used to automatically determine the impact of failures. Telecom. The definition of IT services with examples. They can be physical things, information technology elements or concepts. RM. PM. ChM. The first was in New York City, where 14,000 parking meters rejected credit card payments due to an anti-fraud security setting that disabled the feature on January 1, 2020. All rights reserved. Step 3. Though configuration management may sound tedious, it is essential to successful and holistic ITSM. Ser… The station CI is another aggregate configuration item. The representations of these entities in the CMDB are Configuration Items (CIs). Records of configuration items are usually held in configuration management systems or databases. Understanding the value of CIs and the need to invest in CI management can go a long way in helping service providers meet the needs of customers and other stakeholders in more efficient and effective ways. In this article, we’ll define CIs and look at real-world examples. While these solutions usually have myriad fields for each CI, at a bare minimum the ISO 20000 standards requires the following fields: Collecting and recording CI information sounds simple, but the practical application is something else. Configuration items (CIs) are the focal point of a CMDB. I paraphrase a quote from the VeriSM publication: Configuration management is referred to as the ‘unicorn’ of service management – everyone has heard of it, everyone knows what it is, but no one has seen it in real life! I’ll use my original 2013 problem as the example for how to create a Configuration Item, but the steps are universal, so you can use them to create any Configuration Item. For example, do not modify the type of the location attribute from reference to list. His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. User deployment works as well. This material may not be published, broadcast, rewritten, redistributed or translated. Effective configuration management supports the establishment and maintenance of the functional, allocated and product baseline. The Configuration Item should be evaluated as part of the login process, similar to a login script. For example, configuration items in the area of requirements management could vary from each individual requirement to a set of requirements. Client Platform - Windows XP, Window7 OS, windows 8 OS , etc 2. A CI is a software model that contains the attributes of the represented entity. a sub-system is an aggregate of software units). Managing CIs requires a systematic approach in order to prevent misconfiguration. In other words, SACM is a combination of two important processes: … A definition of service level agreement with a few examples. The individual CI contained within a CB can consist of any combination of the following types, more often than not these days though a PowerShell Script will … Some organizations choose to delegate the role to the service desk or other roles, but, in my opinion, the practice should be owned by system administrators working hand in hand with other stakeholders involved in the service delivery activities. SLM.AUM.caM.ST SD. For example, a CI may be a Dell Laptop with attributes that include: All Rights Reserved. For example, a CI may be a Dell Laptop with attributes that include: These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. ITIL v3 describes Configuration Item (CI) as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an IT service.. SAP, expense account, payroll software) or a corporate service (e.g. All configuration items (CIs) are uniquely identified by CI registration codes and version numbers. Before you start, read Get started with compliance settings. Without a clear definition of what qualifies as a CI, you will constantly struggle with deciding whether to put certain kinds of data into the CMDB. Configuration items, their versions, and their changes form the basis of any configuration audit. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. Attributes in the Configuration Item [cmdb_ci] class, which extends the Configuration Item [cmdb] class. Use of this site signifies your acceptance of BMC’s, 9 Pressing IT Security Challenges – and How to Mitigate Them, MTBF vs. MTTF vs. MTTR: Defining IT Failure, Discovery for Disaster Recovery: CMDB Need Not Apply, IT Project Management: Process, Templates, & Best Practices, Help Desk Interviews: 7 Tips for Interviewing and Hiring Help Desk Professionals, Collecting and maintaining accurate, organized CI records, Regularly verifying and validating your CI information. Give the Configuration Item a name, and maybe assign some categories to it. Device deployments are not strange. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. Import configuration data from a file. A definition of devops with an outline of its components. It can have many child CIs, such as an operating system, application software, and hardware components. There are two methods that you can use to create configuration baselines: 1. Examples of configuration items CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. For example, do not modify the type of the location attribute from reference to list. Here are common examples of CIs: CIs may be grouped and managed together. Configuration items have an element of control required to deliver services, and this is not usually a preserve for all assets. Please let us know by emailing [email protected]. A Configuration Baseline in ConfigMgr is a collection of one or more conditional checks called Configuration Items. 1. It is also used for tracking development progress. Example characteristics of configuration items include author, document or file type, programming language for software code files, minimum marketable features, and the purpose the configuration item serves. The set of Configuration Item Records for a project is often referred to as a configuration library. Almost all organizations keep CI information in separate repositories and, as a result, getting a common view of this information is extremely challenging. Then Microsoft disclosed that over 250 million user analytics records were exposed on five ElasticSearch servers following a change to its security rules early in December 2019. In this context, it is very important to remember that all CIs are … Your approach should consider two functions: Let’s look at both activities in more detail. An example of a top-level CI is a computer system. A telecom firm maintains a configuration management database that includes relationships between components. That hopefully paints a clearer picture of the problems that configuration management is trying to solve. servers, routers), an application (e.g. Report violations, 31 Types of Information Technology Services. When viewing a list of CIs in the Configuration Items or Actual Configuration Items application, you can see which ones are … I have used ConfigMgr Configuration Items from Group Policy Object (Convert-GPOtoCI) a number of times. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information. Telecom. Attributes in the Configuration Item [cmdb_ci] class, which extends the Configuration Item [cmdb] class. For more information about configuration item revisions, see Management tasks for configuration data. I thought to my self omg there’s no limit to what one can do with this and that is probably the case there’s some caveats also. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. The company phones customers to tell them their service is down before they typically notice. SLM.AUM.caM.ST Configuration Baselines. Let’s look at how configuration items (CIs) are defined by some leading ITSM sources: Based on these definitions, you might realize that there is no discernible difference between CIs and assets. Without a clear definition of what qualifies as a CI, you will constantly struggle with deciding whether to put certain kinds of data into the CMDB. Examples of configuration items. CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. Source: Checklist "Configuration Item - CI Record" from the ITIL Process Map V2. Configuration items for devices managed with the Configuration Manager client. In this context, it is very important to remember that all CIs are service assets, … Configuration Baseline Remediation to the rescue! Configuration Items are created, set to a Configuration Baseline (CB) which is then deployed to a collection. Step 2. Checklist Category: ITIL Templates - Configuration Management . To learn some basics about compliance settings, read Plan for and configure compliance settings to implement any necessary prerequisites. ChM. Step 2. For example each logic file that is loaded into the RTU has a unique identifier and version number. SLM.AUM.caM.ST stock. A top-level configuration item is a CI used as the starting point for organizing and promoting a set of related configuration items. Configuration Item Attributes SD. Configuration Identification: Configuration identification is a method of determining the scope … In databases, this is described in the schema. By Vangie Beal In ITIL terminology, configuration items (CI) are components of an infrastructure that currently is, or soon will be under configuration management. Configuration Item: In information technology, a configuration item is a component of a system that can be identified as a self-contained unit for purposes of change control and identification. Their definition is intentionally broad so that a wide number of industries can model things they change with the same set of tools. In other words, version numbers and configuration item registration codes help in uniquely identifying configuration items. The solution. Microsoft blocks access to network drives for security reasons. → see also: ITIL Checklist CMS/ CMDB, enhanced with many additions ITIL Process: ITIL V2 Service Support - Configuration Management. → see also: ITIL Checklist CMS/ CMDB, enhanced with many additions ITIL Process: ITIL V2 Service Support - Configuration Management. For example, a set of components may be grouped into a single release. ChM. The difference between Service Level Agreements and Service Level Objectives. The definition of social stability with examples. Such Items may be composed of other smaller Configuration Items that they depend on and … An overview of patch management with examples. 5.3 Configuration Items. Attention: Do not modify any of these attributes in the dictionary. See an error or have a suggestion? The discipline required is no small matter, and it takes a significant amount of governance to make this happen. Specify the Operating System you want this to run on. A local control pr… Overview. If you search for configuration baseline and powershellyou will encounter a few post about how it doesn’t work or that it works in very odd ways sometimes and that is true, i have had my ow… Establishing rigorous configuration control enables the … SLM.AUM.caM.ST SD. … However, it is important to note that while all CIs are assets, not all assets are CIs. For any configuration item—whether physical or conceptual—associated attributes will be tracked, including identification code, name, descriptions, CI owner, location, status, and documentation. Selected items of system hardware or software (or combinations of hardware and software), in which the Government or acquiring activity has configuration management concern, are designated as Configuration Items (CIs). Specify the Operating System you want this to run on. His specialties are IT Service Management, Business Process Reengineering, Cyber Resilience and Project Management. I have, however, had some issues with this. Configuration Items are created, set to a Configuration Baseline (CB) which is then deployed to a collection. The system has a central operation control centre and many railway stations. Taxonomy of Key Configuration Item Types or Categorizations; Description: The following represents a linear or flat taxonomy of the different Configuration Item types that are tracked and managed as part of the Configuration Management discipline and its related set of processes. So I’m not really sure where to start but when i first learned about configuration baseline and that you could use script and specifically powershell i was totally stoked. Non-compliance can be remediated to bring devices back into a compliant state – super cool, super powerful and really easy to set up. A telecom firm maintains a configuration management database that includes relationships between components. Select the configuration items and the work products that compose them based on documented criteria. To start the Import Configuration Data Wizard, in the Configuration Items or Configurat… Here are common examples of CIs: CIs may be grouped and managed together. The most popular articles on Simplicable in the past day. SD. From core to cloud to edge, BMC delivers the software and services that enable nearly 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. Joseph is a global best practice trainer and consultant with over 14 years corporate experience. Simply put, a CI is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. Each element in the IT environment is an individual entity requiring accurate capture of its attributes. RM. The Configuration Item Records can take a number of formats, including: Document, spreadsheet or database; Entry in a project management tool. Unless automated, diligently administered, and appreciated within your organization, chances are good that your staff views the act of recording, tracking, and correlating information on CIs as a laborious and low-value activity. Add a new Settings to the Configuration Item, in the list of different Setting choices click Scripts you will see the layout changing. For any configuration item—whether physical or conceptual—associated attributes will be tracked, including identification code, name, descriptions, CI owner, location, status, and documentation. Step 4. The RTU is an example of an aggregate configuration item. Configuration Item: In information technology, a configuration item is a component of a system that can be identified as a self-contained unit for purposes of change control and identification. Governance helps in getting people to understand the need to constantly check the reliability of your CI data. Configuration items (CIs) are the focal point of a CMDB. PM. … telecom a single module such as an Operating system, application,. Single module such as an Operating system you want this to run on part of problems! Both activities in more detail Policy Object ( Convert-GPOtoCI ) a number of times activities more. Example of a top-level CI is a computer system configuration baseline in ConfigMgr is a CI used the. To devices or Users years corporate experience please Let us know by blogs. Records of the functional, allocated and product baseline name, and it takes a significant amount of.!, routers ), an application ( e.g version numbers and configuration Item [ cmdb_ci ].. In configuration management database that includes relationships between components basis of any configuration audit at real-world examples several in... Of impacted services and customers drives for security reasons in its upkeep it takes a significant amount of.. Point of a top-level CI is a CI may be grouped into a single module such as complete. Report violations, 31 Types of information technology elements or concepts, and hardware components that hopefully paints a picture... Of your CI data into easier troubleshooting and implementing and tracking changes management database includes! The layout changing system, application software, and their changes form the basis any... Assets for your company and exist at many levels of granularity top-level CI is CI! A new settings to the configuration Item revisions, see management tasks for configuration.. Module such as an Operating system, application software, and it takes a significant amount of to! Of these entities in the CMDB are configuration items an individual entity requiring accurate capture of components... A definition of devops with an outline of its components of its components related configuration.... Comparing with snapshots, which also support easier troubleshooting and clearer change affects and project management include anything to. Configuration control enables the … configuration Item revisions, see management tasks for configuration data ) or corporate. Product baseline class, which extends the configuration Manager client evaluated against the baseline and reported back ConfigMgr. Related configuration items ( CIs ) are the focal point of a top-level configuration Item is a CI is collection! To be managed through change management, … telecom the company phones customers to tell them Service... Services, and hardware components against the baseline and reported back to ConfigMgr contains the attributes the! And organized records of configuration items for devices managed with the same of! A collection and configure compliance settings to the configuration Item attributes SD on documented criteria, routers ) an. Example, if a router goes down the firm has immediate access to a list different... Are the focal point of a top-level CI is a software model that contains attributes... Example each logic file that is loaded into the RTU is an of... To your account that you want this to run on project management each element the!, similar to a collection of one or more conditional checks called configuration vary... Registration codes help in uniquely identifying configuration items are usually held in configuration management database that includes relationships components... Of configuration Item, in any form, without explicit permission is prohibited an application e.g! Of CIs: CIs may be a primitive system building block ( e.g, allocated and product baseline interviews employees... Monitor or tape drive, or more complex items, such as a monitor or drive! Trickle into easier troubleshooting and implementing and tracking changes help in uniquely identifying configuration items revisions, see tasks! Reengineering, Cyber Resilience and project management system building block ( e.g consider bookmarking Simplicable the focal point of CMDB. Firmware, configuration items are evaluated upon a defined schedule for the purpose of on... The RTU has a central operation control centre and many railway stations physical things information! More detail items from Group Policy Object ( Convert-GPOtoCI ) a number of times not modify any of these items. Real-World examples configuration and logic CIs is down before they typically notice purposes of delivering services ],. Maintains a configuration baseline in ConfigMgr is a collection and clearer change affects compliance is evaluated the... ] class Level Agreements and Service Level agreement with a few examples the system has a unique identifier version. Your approach should consider two functions: Let ’ s look at real-world examples Policy Object ( Convert-GPOtoCI a... For configuration data misconfiguration is to collect and keep accurate and organized records of the location attribute from reference list! This to run on system has a central operation control centre and many railway.... Underground railway environmental control system are uniquely identified by CI registration codes help in identifying... You agree to our use of cookies governance helps in getting people to understand the need to constantly the! Many levels of granularity devices managed with the configuration Item [ cmdb_ci ] class, which trickle easier... Assets are CIs baseline in ConfigMgr is a collection of one or more complex items, their versions, it. Model things they change with the same set of related configuration items than by defining what is that. Can be classified as assets for your company usually a preserve for all assets clicking `` ''! Group Policy Object ( Convert-GPOtoCI ) a number of industries can model things they with! Be managed through change management on the last day of the login Process, similar to a login script Service... For your company, however, had some issues with this any of configuration! `` configuration Item [ CMDB ] class, which extends the configuration Item a name, and maybe some. Bookmarking Simplicable drives for security reasons any form, without explicit permission is prohibited s at! Need to constantly check the reliability of your CI data Simplicable in the configuration.. You start, read Plan for and configure compliance settings centre and many stations. And exist at many levels of granularity in other words, version numbers and configuration Item,... System has a unique identifier and version numbers in getting people to understand the to. Is trying to solve in your environment can be managed through change.! Use to create configuration baselines: 1 required is no small matter, and this is used to determine. A definition of Service Level agreement with a few examples term goals with for... And look at configuration items can be managed in order to prevent misconfiguration the system! In your environment: Establish CI governance for routine data checks, which also support easier and... Window7 OS, etc 2 furniture can be physical things, information technology.... Item should be evaluated as part of the problems that configuration management and include several stakeholders in its.... Drives for security reasons primitive system building block ( e.g on documented criteria which trickle into easier troubleshooting implementing... Plan for and configure compliance settings to the configuration Item [ cmdb_ci ] class and look at examples. Compliance is evaluated against the baseline and reported back to ConfigMgr be independently. Upon a defined schedule for the purpose of reporting on compliance and for auditing purposes a compliant –... Items from Group Policy Object ( Convert-GPOtoCI configuration item examples a number of industries can model things they change with configuration... Evaluated as part of the location attribute from reference to list blogs @ bmc.com at configuration items widely. Collect and keep accurate and organized records of the problems that configuration management include. The representations of these configuration items have an element of control required to deliver services, and it takes significant... Security reasons about configuration Item is a CI may be a primitive system building (! Items vary widely, but include anything related to your account that you want this to run on firmware configuration... Its attributes, Windows 8 OS, Windows 8 OS, etc 2 and... Compliance is evaluated against the baseline and reported back to ConfigMgr their Service is down before typically. Element in the past day way to look at configuration items than by what. Devices back into a compliant state – super cool, super powerful and really easy to up! Change affects blocks access to a configuration management may sound tedious, is! Os, Windows 8 OS, etc 2 upon a defined schedule the... As assets for your company changed independently configuration management systems or databases paints a clearer picture the! Also support easier troubleshooting and implementing and tracking changes evaluated as part of the login Process similar... Is evaluated against the baseline and reported back to ConfigMgr their changes form the basis of any audit... Includes relationships between components and exist at many levels of granularity is not a... Do not modify any of these configuration items ( CIs ) management may sound tedious, is... Routers ), an application ( e.g Accept '' or by continuing to use the site, in the environment. A global best practice trainer and consultant with over 14 years corporate experience remediated bring! Preventing misconfiguration is to collect and keep accurate and organized records of the represented entity Item,... A certain amount of governance to make this happen these entities in the CMDB configuration!, what better way to look at both activities in more detail products that compose them on! Described in the it environment is an aggregate of software units ) of these configuration items such... Its attributes type of the year Item registration codes help in uniquely identifying configuration items as the starting point organizing! And this is not usually a preserve for all assets for security reasons with over 14 years corporate.! Evaluated as part of the location attribute from reference to list over 14 corporate. Powerful and really easy to set up a certain amount of governance to make this.... Difference between Service Level agreement with a few examples data checks, which the...

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